What qualifies: controllable translation, formatting or delivery issues within the agreed scope.
Legal and trust
Corrections and refund policy
Understand what qualifies for correction review, the request period, evidence, remedies and exclusions.
Overview
Corrections should have a clear service path.
This page explains how customers can request correction review or refund consideration without promising outcomes outside the company control.
What this covers
What this page should cover
Request period and evidence: submit the reference, marked issue and receiving-authority note if available.
Remedy and exclusions: correction, clarification or refund review; excludes new scope, changed authority instructions and unreadable source material not supplied.
Next step
Check my document and get a price
Share the document type, issuing country, receiving authority, deadline and page count. You do not need to upload sensitive files for the first step.
Continue your quote request