Privacy and access
The document is requested so scope, page count, stamps, seals, handwriting, formatting and certification wording can be reviewed before a final quote.
Security controls
Files are routed only to authorized intake and operations staff after quarantine and scan review.
Approved recipients
Operating company intake, support and operations staff who need the information for the requested service. Approved translators and reviewers assigned to the project when a document review or order requires their work. Secure hosting, storage, communications, CRM, payment and operational service providers used to run the requested service.
International processing
Information may be processed in the United States and other approved service-provider locations where staff, translators, reviewers or vendors support the requested translation service.
Retention
Uploaded files are retained only as needed for quote review, service delivery, support and required records, then removed according to the retention schedule.
Wrong document uploaded
If you upload the wrong person's document, remove it before submitting or contact support to request deletion. We treat wrong-document uploads as an operational privacy incident.
File link sharing
Document access and delivery links must be short-lived, authenticated or one-time where sensitivity requires it.
Privacy requests
You can request access, correction, deletion or objection where applicable through the privacy request route. Privacy requests